How can I get credit for movie that I am unable to watch on AppleTV

I ordered to rent "The Hobbit" over a week ago to watch on my AppleTV, but every time I tried to start movie, keep getting error message and to try again later. I have tried more than 5 different times since, still unable to watch movie.

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

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