How can I get Elements7 to receive my pictures as they are downloaded from my camera

I have a new computer and I can't download my pictures directly into Elements7 Why?

What version of windows are you using?
Did you try File>Get Photos and Videos>From Camera or Card Reader from within the pse7 organizer?
What happens when you try?
Is the camera the same as you used for pse 7 on your old computer?
What camera are the photos from?

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