How can I get help on the phone?
Your program is running so very slow. I need help.
[''phone number removed for privacy by moderator.
Hi,
Please don't post any personal identifiable information such as your e-mail address or phone number as this is a public forum.
Mozilla doesn't have a phone support line, that's why this forum was made. What problems are you having? We can definitely solve it here.
For starters, Can I have your troubleshooting information?
*Go to Help > Troubleshooting Information > Copy text to clipboard and paste (CTRL + V/Command + V) your response into a new reply.
Similar Messages
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HT1414 i fogget my password how can i get back thou the phone
i fogget my password how can i get back thou the phone
Did you forget your apple id password or did you forget the passcode after you slide to unlock?
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HT1338 How do you get help over the phone from AppleCare when in Manila Philippines?
I am trying to contact someone in apple care for help. The phone number listed in Manila Philippines doesn't appear to be correct. Anyone know how to get the help I have paid for?
Contact the Apple Store for the number.
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Also...how can i get someone on the phone? no real customer service agents anymore?
Moved for greater exposure
Hi there MarisaL12!
As a new customer, we want to be hearing back with how well things are going thus far, so I'm terribly sorry to learn of your experience. But, good thing here is it's never too late to show you what we're made of.
Now, there's no doubt it's difficult going even a day without a fully functional phone. And hey, that's what the manufacturer's warranty is for so I'm glad to know we're taking care of you in that respect. I'm also very sorry to learn you were not signed up properly for paperless billing in the first place though I'm happy to hear it has been rectified now. Additionally, while an e-mail option is not longer available our chat representatives will be with you as soon as possible pending high volumes. So, let's talk about how you are signed up for auto pay but it did not go through on your first bill. Ultimately, this happened because it takes one bill cycle for auto pay to process. I apologize for the inconvenience however. If you have any further questions or concerns, please know we're here to help!
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport -
I have iphone 4(ios 5.1.1)but there are no any icon like personal hotspot. How can i get it to my phone. Please help me. Thank you.
The personal hotspot is not an app or an icon; it is a setting. You must first have your carrier provision it, then you turn it on in settings. Most carriers charge extra for tethering.
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I cannot activatea second hand iphone 4s as i don't have previous owners itunes ID. I can't get anything on the phone after setting the language as its asking for activation. Please can anyone help ???? Ideally i would like to get it back to factory settings and start afresh but right now i would settle for anything. Should say i only have the phone and charger, no box so no details
Unfortunately, the only one who can help is the previous owner. Otherwise you will not be able to activate and use the phone. Apple can't/won't help you with this either.
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I bought an iphone 5 from the UK, after unboxing it i found a scratch on the chamfered edge, and when i shake it, i hear sound of a loose part inside it. now I am in Egypt and i'm not going back to the UK. how can i get help in Egypt to get it replaced?
iPhone warranty is not international, but is valid only in
the country of original purchase. Since you bought the iPhone
in the UK, your warranty is valid anywhere in the EU but not
in Egypt. You can gry taking it to an Apple authorized reseller,
but don't be surprised if they tell you they cannot do anything. -
How can I get help for ADE downloads from the public library. I am suddenly getting error messages
How can I get help for ADE downloads from the public library. It worked for years and now I am getting error messages. I cannot find any practical help
If you are trying to open the book on a device, try using the latest DL Reader on Android and iOS
https://play.google.com/store/apps/details?id=com.datalogics.dlreader&hl=en -
How can I get help finding a specific textbook to purchase in the iBook store?
How can I get help finding a specific textbook to purchase in the iBook store?
Is there some reason you cannot provide the exact title here as was requested?
If the book is not in the Apple store, you will have to get it from another one, such as Amazon, Nook, Kobo, Google, Sony. Each of them has apps to read the books you get from them. -
Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?
Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
i lost my ipod and i remotely locked my ipod on the computer using icloud, but when click on find my ipod it says NO DEVICES, how can i get back to the find my ipod page??? pliz help
The only way you will be able to track that iPod is if it is turned on and connected to a wifi network by the person that has it.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
I have a new LG Lucid 3 and the text message indicator says I have a new message, but I do not. Messaging is empty when I click on it. How can I get rid of the "1" indicator? I tried turning the phone on and off and that did not work.
Thanks for trying, Anzivina! You've done some strong troubleshooting. Although I do wish it had resolved this matter, I believe we still have options. You've indicated that you've done a factory reset. Can you walk me through the steps you took to get there? Also, after the factory reset, how long before this message indicator appeared again? Was it before or after you restored all your personal data?
DionM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one? it is less than a year that I purchased this cell.
I would like to know the answer to that one. I realized this was happening just after upgradeing my iOS to 6. Then when I looked up my purchase date, I was about 5 days past my one year warranty. So I'm dead in the water. Apple will replace the battery, but it will be about $80+. I took it to the Apple store, and they checked a bunch of stuff, but said that it seemed ok. I'm debating getting a battery for a more reasonable price off of ebay. But if it's the iOS thats draining the battery, then I'm not going to be able to help it. I wish I knew a better way to tell if its the battery, the phone, or the iOS.
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My iPad is disabled, but I know the passcode.. When i connect it to iTunes it says it can't access it because it has a passcode. How can i get rid of the passcode without resetting the iPad? And if there is no way to do so, how do I completely reset it?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
How can I get rid of the drop down suggestion box that appears as soon as I type the first letter in the address box? Runnung 7.1.2
Writelady,
I do not know of any such option. I don't think that it is even possible at this time, however it doesn't mean that maybe sometime in the future Apple or someone else will make a way to do such as your request.
I do however think that you should let Apple know your opinion if you have not done such yet. You can give them product feedback at the following link. https://www.apple.com/feedback/safari.html
I hope that this helps,
-Weston
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