How can i get ipod nano to get the lock icon off the top left corner?

Hey, my moms ipod nano won`t sync to her computer. Now it has a lock icon in the top left corner and i can`t get it to go away. Can anyone help me?

I assume you have made sure the hold switch along the top of the Nano is set to Off?
If none of the 5 R's are able to resolve the issue, it's likely a hardware issue, meaning you'll need to have the iPod serviced/replaced either by Apple or a third party service.
http://www.apple.com/support/ipod/five_rs/nano2gen/
B-rock

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