How can I get iTunes to answer my requests for help?
I have tried for a few days now to get iTunes to help me get some tunes that partially downloaded. Their initial response seemed to work but the next day the tunes were only partially on my PC. I re-installed the software, called the phone number on my PayPal receipt, sent another e-mail request for help, responded to their follow up e-mail a few days ago asking if my issue was resolved.........and STILL cannot get them to help me resolve. They say I should receive a response within 24 hours, and it has been longer. No phone number to call, the initial instructions to re-download the missing tunes were confusing
It is quite easy to find out how to redownload purchases, using the search bar ( by Support) at the top of this page:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
You can contact itunes support again by clicking Support at the top of the page, then clicking the link under Contact Us.
Similar Messages
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How can I get iTunes to stop asking me for my password?
Lately I'm asked to enter my password two or three times every time I open iTunes, and it's getting old. I am an adult and the sole user of this computer so I don't need big brother Apple looking out for me. Just give me something to sign so Apple's lawyers can go screw something else up and leave me alone to enjoy my music. Does anyone have an actual demonstrated working solution, rather than just some pet theory? (I say it this way, because I have tried several suggestions by other posters.. "just log out of iTunes, close the program and then open it and log back in..." and blah, blah blah, and nothing has even made a difference)
I have the exact same problem. It asks me 3 times before it accepts the bloody password. It asks me every time I open the program. It asks me if the program is open and I venture over to their lousy radio feature. Just leave me logged in for crying out loud. Pardon my vent.
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How can i get itunes to not time out for my new ipod ?
my new ipod touch wont sync to my itunes and it keeps timing out. what should i do?
i already have an itunes account.I have the exact same problem. It asks me 3 times before it accepts the bloody password. It asks me every time I open the program. It asks me if the program is open and I venture over to their lousy radio feature. Just leave me logged in for crying out loud. Pardon my vent.
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How can I get iTunes to display the tracks from a CD in their original (album) order?
To be absolutely honest, I don't really understand what this box is for, so I shall just use it to repeat and expand on my question. (I have already sent a "Feedback" comment on the same topic).
How can I get iTunes to display the tracks from a CD in their original (album) order?
It seems to me that there is something very basic wrong with the way iTunes handles CD Tracks.
Professionally produced CD tracks are seldom if ever in a randomised order. Why then does iTunes seem unable to display the tracks in the order they appear on the original CD source - whether from a personally owned CD or from a download from the iTunes Store?
Some music demands a specific, non-alphabetic sequence in order to make sense. Why does it seem that iTunes only offers Alphabetic, or reverse alphabetic order - both of which make a nonsense of the original, often intended order of tracks?
Why not replace the so-called "cover-art" in the bottom left hand corner if the iTunes window - which, while it may look attractive to some, gives the barest of information concerning the original disc, with a list of the original CD tracks in their original order, so that the user can easily reestablish the order in which they should be played.
As I would expect legibility might be a problem with doing this, why could not the original contents, (in their original order), at least, be displayed when the "cover art" is double clicked-on - the result of which at present gives me an enlarged version of the "Cover Art". While on the subject of the contents of the source disc, what about all the album notes which someone takes trouble to write in order to increase the appreciation of the music on the CD and the listener's general background knowledge of the artists involved. Such notes, it seems to me, have considerable intrinsic value in their own account. I would, I think, normally be prepared to buy such "Sleeve notes" - so long as a "taster" was supplied (as it is for the music) - for something like the cost of a single 'Tune" on iTunes.
These two aspects let Apple iTunes down enormously, in my opinion. I think that by chopping even quite protracted sequences of music up into bits does no one any favours - except perhaps Apple's already quite substantial bank balance. People have to be aware that two and a half, to three and a half minutes is a very short time to develop a piece of worthwhile music, and that there are many, many composers, not all of whom are alive today who have written music that huge masses of mankind value for the enrichment of their lives and the human condition in general.
Please make the viewing of iTunes tracks in their correct order by default possible. By all means have the alphabetical variations available as offering a different approach to the music, but not the sole approach to it - PLEASE.
Frustratedly yours
Alan Whitaker
PS I work at my old 24" iMac Intel Core 2 machine which runs OS "Tiger" - because it is more beautiful to look at, the screen is more pleasant to work on, and because, in some ways it is more capable (it will run FreeHand MX without needing a "patch"), than my more recent 21.5" which runs "Snow Leopard". (I don't find it that much slower, either).Dear Mike
Thanks for the support. I am utterly amazed that after all the hype about how good iTunes is that it cannot play a downloaded CD in the correct order, and that what that order should be is not available directly from within one's own iTunes installation. (I know that one can go back to the iTunes Store to check what the order should be, but having downloaded the tracks surely iTunes is clever enough to retrieve this important information.
My iTunes to differ from yours in that I have also noticed that it seems unable to download copies of my "talking books" in the correct order either. But in my case it downloads them - from a CD - in order, but with the first track downloaded first - so that it appears at the bottom of the column of tracks so that it would get played last! (At least this is, while being inexplicable, a relatively "logical" bit of blundering and because of this is relatively easy to put right!).
I like many genres of music, some of which are not really programmed except perhaps by the artist performing them. I know that Frank Sinatra was very careful to programme his album songs to obtain a particular effect and in relation to the keys of the music. iTunes presumes to know better.
Film scores may be totally randomly put together, in some cases, but in others the order is vital to one's appreciation of the music as a whole and how it relates to the plot of the film.
In symphonic music most works are divided into sections and are conceived by the composer that way. Some individual sections may gain a life of their own if played separately, but they are never complete in the sense that the composer envisaged them without being placed in their proper context.
Opera and probably most choral music too, is similar except that the words may well become meaningless if the order is changed at the whim of a piece of ill-written computer code, while ballet music has to be heard totally within its sequential context or it becomes meaningless.
Finally, I would venture that iTunes, by jumbling up the order of the tracks as recorded on a CD, does an immense disservice, not only to the music on a particular CD, but to music in general, by expressing everything in terms of "Songs" - which it seems to interpret as stand-alone items of between 2 and 4 minutes whatever the genre. Even the way the iTunes publicity speaks of how many "songs" it can store instead of how many minutes or hours of recorded sound. This has to be another brick in the wall of "dumming-down" of people's expectations, and the shortening of their attention spans.
I don't know about anyone else, but I feel betrayed by Apple over this. Perhaps the look, feel and general presentation of an item are not the most desirable features of a consumer product. Maybe it should be judged more on it fitness for the purpose for which it was sold. There is one other possibility - that Apple are trying to redefine "Music" - and that everything that lasts longer than about 3.5 minutes or is in the form of what could for want of a better term be called symphonic in the broadest sense is something else - not "Music" within Apple's new definition, at all!
Well that's off my chest! now I can get down to creating some sort of order in my iTunes Libraries, knowing that I have to reconsult all the sources in order to confirm the source playing order.
Anyway thanks again. At least I know that it is not just me
alanfromthatcham -
have a subscription to The Telegraph which I purchased before changing my email and apple ID. How can I get iTunes to change it to current ID
Did you create a NEW Apple ID or did you change the email address for your OLD Apple ID? This will affect how you update apps in the future.
Anyway, go to Settings/iTunes&App Stores, log out, then log in with the new ID. -
Is there a way to reset the default CD burner? I have an internal pioneer burner the DVR105, and an external firewire La Cie burner. The La Cie burner is much newer and will burn properly. However, itunes 7 is trying to burn to the internal DVR105 only, and it keeps giving me errors.
How can I get Itunes to burn to the healthy la Cie? I know my Toast software recognizes it...I have burned DVDs to the La Cie many times before in Toast. Itunes offers me no option to select which burner to use, unlike Toast. My OS is Panther.
thx
c-postSorry, Itunes is not giving me that dialog. Lemme tell you, it did give me a related dialog earlier today when my La Cie was not connected. Apparently it defaulted back to the Pioneer at that time. I have since reconnected the La Cie, and the system is seeing it, however Itunes won't offer me the option to burn to the La Cie. It just burns to the Pioneer, then gives me an error saying it can't burn the CD.
c-post -
How can I get iTunes to update play counts and file additions between users on the same computer?
I have placed my iTunes library in /Users/Shared/iTunes along with iTunes Music Library.XML
When I open iTunes, all the music is displayed correctly with playcounts etc...
The problem is, when a playcount or album info is updated it does not carry over to the other user on the same computer. The same with adding new files to the iTunes library...
How can I get iTunes to auto-update between users?
ThanksTempeleton Peck
I understand how to do that, I was looking to share all fodlers or a bunch of folders. I found out how to do it.
Paul -
How can I get itunes on my i pad to play single songs in a playlist without stopping it manually?
How can I get itunes on my i pad to play single songs in a playlist without stopping it manually?
To turn on the check marks on, say, 150 consecutive songs in a list, do the following:
Click on the first song in the list.
Scroll to the last (150th) song in the list.
Hold the shift key down while clicking the last song in the list.
All 150 songs will then be highlighted. Click the check box in one of the 150 songs and all songs will exhibit the same behavior. -
I have a personal email calendar kept on Outlook 2010, I also have an Exchange calender on Outlook. I want to sync both calendars with my Iphone 5 / 6.1.2 but ITunes only sees the exchange calendar.
How can I get Itunes to see both calendars?Hi,
you don't need MobileMe or anything fancy. I personally sync my Outlook calendar and my Outlook address book with three computers (two at the office and one at home)and besides I run Office 2003 on one, Office 2007 on the other and Office 2010 on the third, so it can't get more complicated than that, but it works 100%.
First sync Outlook with iTunes on one computer, having done that when you try to sync it to another machine, iTunes will recognize that it is synced with another computer and ask you if you want to merge the data, say yes, That's all there is to it.
It does not work for music as you rightly say but as far as Calendars and Contacts are concerned it's flawless and transparent.
If you hit a snag talk back to me.
Cheers. -
How can I get itunes just to play albums from beginning to end? Often if an artist has a guest artist, or there are 'various artists' on the album, it stores them all separately, so listening from beginning to end becomes not one click away, but a multitude of clicks away just to make a play list which returns the album to its original state. Why can't Apple do this as a default?
If your music is sorted by "Albums", even a compilation is a single click.
'various artists' on the album, it stores them all separately,
That happens when you sort your music by "Artist". -
How can I get iTunes running on a Windows XP machine as well as, separately on a newer laptop running Windows 7 to both recognize and sync with my new iPhone 4S? I have different libraries on each machine which I need to sync with the iPhone, both in iTunes. It seems to be workiing fine on the Windows 7 machine, but not even reconizing the device at all in iTunes on Windows XP.
Thank you for your assistance.Hi turingtest2 - thanks for the reply. As you say It is how it is - and I have three workstations in this home (not counting three for my children and one for the family) and I pretty much always have more than one OS on each - that's how it is for me. I shouldn't have to worry about how many OSs I have (or how often I change them) just to have music while I'm working - through the PC sound system that is. I never have to worry about any other software, only iTunes. Once in a while (in the past) I've made a vendor call if I changed to many things to often (like CPU, GPU, memory, etc - or even a replacement MB) - but that hasn't happened in a couple years (at least since Vista) so I think (hope) they have fixed that for good. And even then it was a quick call and problem resolved. The only (glaring) constant problem is iTunes - limiting my own use of my own music (by counting an OS as a physical PC). Even with VM (which is just another OS) - although you can Attach things to multiple active OSs - it's still your own (purchased) music - and all on one PC. Thanks again!
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I have windows 8 and itunes 11.1 ... my laptop identifies my iphone 4 but itunes insists that I either update my phone to OS 7 or restore to by basic 6.1.3 OS I don't want to do either. How can I get itunes to access my iphone ?
RealPlayer can cause conflicts with Flash Player because it tries to assign EVERY TYPE of video or audio file to itself by default. I haven't used RealPlayer in years for that reason. It's an unnecessary program anymore. There are apps loike VLC media player that cna do EVERYTHING it does without conflicting with other apps like Flash Player.
With WIndows 8, Microsoft began embedding FlashPlayer themselves into Internet Explorer. Because of that, you cannot download and install it from here. You cannot uninstall it from Internet Explorer without removing a specific Windows Update first. And you cannot update it via this website. ONLY through Windows Update can Flash Player for Internet Explorer be updated.
That said, you probably DON'T have a virus that's causing the problems with Flash Player and Internet Explorer. Many, many websites are not "recognizing" the browser.
This is a known problem with Internet Explorer 11, which Microsoft has been aware of since October 18 when they released IE11 The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player.
So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser.
Firefox (from Mozilla)
Opera (from Opera)
Safari (from Apple)
Chrome (from Google)
ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in. -
My apps are not showing-up in the iTunes library but they are present in the apps folder. How can I get iTunes to recognize their presence?
Library-Apps-All (only three of several hundred appear).
Apps are still present in Users-Music-Mobile Applications
I am running iTunes 11.0, OS X 10.8.2 on a Mac Pro.
Ran Disk Utility, Techtool, Disk Warrior and then reinstalled Mountain Lion, updated it and repaired permissions. No change.
There is a file that says 'iTunes Library (damaged), which is the iTunes Database file. How can that file be re-created?
Any technical help on replacing that file with a new, fresh one would be appreciated!It has always been very basic to maintain a backup of media and other important files. If you chose to reinstall the OS without having a backup, well that just is not smart.
If you are in the US and running iTunes 10.3 or later, iTunes purchases can be redownloaded via iCloud. Simply log into the iTunes store, select purchases, purchase history and redownload the content.
If you are not in the US.... well, seems you just learned and important and possibly expensive lesson. -
How can I get itunes to download on my PC. I just got an ipod classic for Christmas and can not get Itunes to download. Website goes to downloaded page but i never get a downloading popup. I even turned off my popup blocker.
Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away. -
How can I get iTunes in English in Mexico. I am registered with a Canadian address
I have an iTunes account with a Canadian address. However, I am currently living in Mexico. How can I get iTunes Store downloaded to my computer and appleTV in English?
have you tried setting the default language to English under system preferances?
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