How can I get Mail to include the entire conversation thread in a reply?

Hi there,
So, for work I end up having to manage all my email on the gmail website because people need to be able to see the entire thread and the Mail app doesn't seem to include everything. It just replies with the most recent message and that's it.
It works fine on the gmail website so I'm thinking this must be a thing in the Mail app.
Is there a setting I can change in the Mail app to allow me to reply and include the entire thread by default?
Thanks!

Mail menu > Preferences... > Composing
Choose the applicable preferences under Responding.
If Mail does appear to show the entire thread, click the blue "See more from..." text at the bottom.

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