How can I get my 3.0 External Hard Drive back to factory settings?

I have a 1 terabyte external drive.  When I tried to reformat it, it went to 10.0 GB.  How can I get it back to factory settings?  Right now it's not much more then a paper weight.  Does anyone know where I can download a user manual from?  I really need help on this one.  

Do you have the model or part number?
Have you tried reformatting it again? What file system did you use?
- Peter

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