How can I get my HP Officejet Pro 8100 to work. I had HP on the phone for over two hours and thought it was fixed. Now it just will not print at all.
How can I get my HP Officejet Pro 8100 to work.
I'm using an iMac (21.5-inch, Late 2013) running Yosemite. I spent hours on the phone with HP who did their best and thought they had solved the problem Now it has stopped printing completely. Just says 'idle' or' connecting to printer' but never does.
Greetings paulr.paulr,
Welcome to the Apple Support Communities!
I understand that you are unable to print from your Mac running Yosemite on your HP Officejet Pro 8100. I know that printer issues can be very frustrating, but I believe the information in the attached article will be able to assist you. I would suggest reading over and systematically working your way through the suggested troubleshooting steps located in the following article. If any issues arise as you work your way through the steps, or if you work your way completely to the end and reset the printing system and the issue continues, please let me know.
OS X Yosemite: Printing troubleshooting
Cheers,
Joe
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