How can I get my iPhone inspected/fixed (in Hong Kong)?

I have just had an extremely unhelpful experience with Apple Store/Support, and am wondering if anyone has tips on how to get my iPhone repaired quicker. I live in Hong Kong, so this is probably only of interest to community members here.
My iPhone broke down over the weekend. Half an hour or so ago, I visited the Apple Store in IFC Mall, and discovered it is now a requirement to make an online booking to seek help from the Genius Bar. Luckily, an available member of staff did try to assist me. So far so good. After tinkering with my phone for a while, he concluded that I needed to have my phone inspected and, for that, I would need to make an online booking. So I went back to my office and tried to book, only to find that "there are no available appointments". I called the store, and discover that it is only possible to book for today and tomorrow. The person on the phone tells me that I can try to book again later. Bear in mind it is only 10am-ish here in Hong Kong, and bookings for the next 48 (working) hours are already full. I do not want to risk waiting till tomorrow and discovering that, again, bookings are full. The guy suggests that I try another store. I am not keen as I work literally upstairs from the IFC Mall store and the others are far less convenient. Reluctantly, I try to book elsewhere, but there are also no available appoitments at the other 2 Apple Stores either. There are a small number of authorised support service providers dotted around Hong Kong, but none are terribly convenient, plus I prefer to do this via the Apple Store if at all possible - and preferably downstairs at the IFC Mall store so that drop-off and eventual pick-up can be easily done while at work.
Is it just me or is this system very consumer-unfriendly? I asked to speak to a manager at the IFC Mall store to ask if I could just drop my phone off for an inspection, and I was told (a) there isn't a manager in-store and (b) I could leave my name and number and a manager will call me back "in 48 hours". Meanwhile, my phone does not work at all, yet all I need to do is to drop off my phone for an inspection (I don't even need anyone to look at it). I have no idea if this is how the Genius Bar works in the rest of the world so maybe my expectations are too high.
Anyway, does anyone have any ideas on how I can get some help from Apple on this?

I'm pleased to report after a bit of persuasion, a second visit to the IFC Mall store this afternoon got me an ad hoc appointment at the Genius Bar so my phone is off for a repair now.

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