How can I get my money back, after purchasing a rip-off app?
I purchased a DVD creator app from the apple store. It doesn't work.
Refunds -
All sales are final. the App Store is not a try it and return it situation.
Apple sometimes gives a one-time per account refund. If this is the app which you wish to use your possible one refund with use the Report a Problem link in the emailed receipt that you receive on the purchase in 24 to 48 hours to ask for the refund.
If your purchase was in the last few weeks you may also use this link to report a problem;
https://reportaproblem.apple.com
Similar Messages
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How can I get my money back after buying the wrong book?
I bought a book where the language was wrong, Danish instead of Norwegian. So how can I get my refund the purchase?
Click here and ask the iTunes Store staff for a refund.
(103345) -
Can you get your money back after you gift someone an app and it doesn't work?
I kneed to know if you can get your money back when you gift an app to someone if it doesnt work. Thanks!
If you've tried contacting the developer and not had a response then you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and click the arrow to the left of it, click the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
can someone please help me out with my little problem?
Change you password.
Alert itunes support that you have been hacked.
Click Support at the top of this page, then click the link under Contact Us. -
Can I get my money back after purchasing an HD movie that is HDCP?
I didn't know the HD movie was HDCP because it doesn't say so in the iTunes store. Now, I can't play it on my TV, so I should have bought the SD version instead to save money as well as the frustration.
The iTunes Store will not refund your money just because you didn't like the album. If the tracks were defective or you mistakenly purchased the album thinking it was another one or because it was mislabed, then they might do something for you. But just because you didn't like it, no. That's why the iTunes Store provides previews of all their tracks, so you can listen to parts of each track before you buy.
Regards. -
HT201209 How can I get my money back if someone gifts me after I bought it on iTunes?
How can I get my money back if someone gifts me after I bought it on iTunes?
EmmyThe person who sent you the gift can either try resending it to somebody who doesn't already have it, or they can try contacting iTunes support and see if they can get a refund or credit for their gift : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account. -
How can you get a calendar back after deleting it
How can you get a calendar back after deleting it
You will have to restore the device from a backup on icloud. (this assumes you have backups turned on in settings>icloud)
http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US
Go to Settings>General>Reset and tap Erase All Content and Settings. This will erase your device. Then you will go through the setup screens again as you did when your device was new, and when given the option, select Restore from iCloud Backup. -
HT4098 How can I get my money back from app store when I did not renew my app
I didn't not renew the app that I never really use and now the apple store charge me from my card. How can I get my money back and what number I should call because I totally lost at apple store and don't know what to do. This is really frustrated that apple have this kind of customer service... could someone help?
These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933 -
i order an ipad 32 and cancel it because i want the 64gb one, how can i get my money back on my credit card?
Did you order from the Apple on-line store? If so, see this link about canceling the order. However, it may be too late.
http://store.apple.com/us/help/viewing_changing_orders
Cheers, Tom -
How can i get my money back on my visa card and delet my song?
i need to now how can i get my money back on my visa card and delet the song?
All sales are final
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Hi, may i know how can i get all data back after update ios 6
Hi,
May i know how can i get all data back after update ios 6 and all my data lost ?You can restore the phone and when prompted to restore choose from icloud account. BUT MAKE SURE there is 1.) an icloud backup for your phone. 2.) you are using the same apple id.
apl -
How can I get my texts back after IOS update?
How can I get my texts back after an IOS update?
Hi Clembo60,
Welcome to the Apple Support Communities!
I understand that your text messages are missing after an update on your iPhone. If you have a backup of your device on either iTunes or iCloud, you can restore from that backup and bring your information back. Please review the attached article, which covers how to back up and restore from backups, for more information.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Best regards,
Joe -
Somone from China accessed my account and drained the money, how can i get my money back?
That article only applies to previously purchased music, apps and books.
Currently iTunes does not allow for re-downloading movies. This may happen in the future with iCloud, but that remains to be seen.
Your best bet is going to be to contact iTunes via email here:
http://www.apple.com/support/itunes/contact.html?form=video&topic=Video%20Purcha ses&subtopic=Lost%20or%20Missing%20Items
Usually takes about 24 hours for a response. -
I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
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