How can I get my money back from apps I purchased that don't work

Dear Apple
     I recently purchased two apps from your store one was 3.99 and one was 9.99 however they do not work I would like to know what steps I need to take to get my money back.

These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933

Similar Messages

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    I purchased mahjong plus for $1.99.  The game cannot be opened and I cannot find out how to solve the problem and I would like to know how to get a refund.

    Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
    (32104)

  • HT4098 How can I get my money back from app store when I did not renew my app

    I didn't not renew the app that I never really use and now the apple store charge me from my card. How can I get my money back and what number I should call because I totally lost at apple store and don't know what to do. This is really frustrated that apple have this kind of customer service... could someone help?

    These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
    If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933

  • HOW DO i GET MY MONEY BACK FROM A TV SHOW THAT WON'T PLAY!!!

    How do I get my money back from a tv show that is downloaded and paid for but WILL NOT PLAY.  It skips through entire episode in 20 SECONDS!  I WOULD APPRECIATE AN ANSWER.

    I am waiting for an answer! This is ridiculous!

  • How can I get my money back from an app

    How do I get my money back from an app tht my daughter accidentally bought.

    All sales are final.
    You can try contacting itunes support and asking for an exception.
    Click Contact Us at the bottom of this page

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    use the Report a Problem link on your receipt or in the purchases area of you iTunes account.

  • HT1725 How can I get my money back for a tv show that didn't download??

    I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

    This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
    Most of the time, it's just going to be the security software causing the problem.
    To get a refund, contact Apple with Express Lane.

  • HT3702 if i have brought something on a game and it has not come up on the game how can i get my money back from it

    i would like to no how i can get my money back as the game i am playing has not but my game piont on there

    Developer will just push you back to iTS for this...
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • How can I get my money back from a recent app?

    YES I WOULD LIKE TO GET MY MONEY BACK PLEASE, I AM NOT SATISFY WITH THIS APP.

    The terms clearly state that there are no refunds. You can try to contact the app store and see if they will make an exception, but do not expect it.
    And please, typing in all caps is considered shouting - we can hear you just fine. And FYI, we are just users like you here; you are not addressing Apple.

  • HT201304 How can I get my money back for app

    It dose work

    Contact iTunes support, plead your case, hope for the best:
    https://www.apple.com/support/itunes/

  • Can you get your money back from itunes

    Can you get your money back from itunes

    if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt. 

  • Somone from China accessed my account and drained the money, how can i get my money back?

    Somone from China accessed my account and drained the money, how can i get my money back?

    That article only applies to previously purchased music, apps and books.
    Currently iTunes does not allow for re-downloading movies.  This may happen in the future with iCloud, but that remains to be seen.
    Your best bet is going to be to contact iTunes via email here:
    http://www.apple.com/support/itunes/contact.html?form=video&topic=Video%20Purcha ses&subtopic=Lost%20or%20Missing%20Items
    Usually takes about 24 hours for  a response.

  • How can I get my money back I BUY the  Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please  cancel the operation, collected coins and thank you

    How can I get my money back I BUY the  Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please  cancel the operation, collected coins and thank you

    Apple does not have a presence here, this is a user to user forum. You would probably have more success contacting iTunes Support at http://apple.com/support/itunes/contact/.

  • TS4009 How do I get my money back from an iCluod storage plan upgrade that I don't want?

    How do I get my money back from an iCluod storage plan upgrade that I don't want?

    You can cancel an iCloud storage upgrade within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

    I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

    Assuming you bought the song at the iTunes Store, you can go here
    http://www.apple.com/support/itunes/
    and follow one of the "paths" to get what you need or to an Apple customer support employee.  One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
    The iTunes app also has a way to report a problem with a purchase.  Select iTunes Store in the sidebar (of the iTunes window).  Toward the upper right corner, click on your Apple ID.  This gets you to your Account Information screen.  Find Purchase History and click See All.  On that screen, you can select a specific purchase with that problem, and Report a Problem.
    If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...

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