How can I get my old memory out to upgrade? one seems to be frozen

I am trying to upgrade my iMac.  I have ordered the upgrade but am having trouble getting the old memory card out (one came out pretty easily, but the other won't move).  Also when I inserted the new memory card in the one that would come out, it didn't seem to go in as far as the one that had come out.  I had to just put the old card back in.  Help!

Here are the complete specs for your iMac:
http://www.everymac.com/systems/apple/imac/stats/imac-core-2-extreme-2.8-24-inch -aluminum-specs.html
Now, I've never heard of Axiom, but that does not necessarily mean anything; however, what does is that iMacs are known to be extremely finicky about the RAM.  The brands usually recommended here are either Crucial or OWC (macsales.com) - this would be the RAM you'd need from them:
http://eshop.macsales.com/shop/apple/memory/iMac/Intel_Core_2_Duo
As for getting the old stick out, if you can't manage it, I would make an appointment at your nearest Genius Bar and ask them to check out the slot (this is free). Also check on why you can't put the new stick in all the way - it may just be that you're not pushing hard enough, it does require quite a push. If the Genius can't seat the RAM correctly, I'd say there is a problem with the RAM and I'd return it.

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