How can I get my redeemed amount back onto my acct. It is not in there anymore

I purchsed the itunes cards at my local store and redeemed the codes, all was well and the amount showed up in my acct.  I started to purchase some songs on itunes and i did not use the entire amount.  Weeks later I get on to purchase some more songs and it shows I have nothing in my acct.  How can I bring up that amount again and where did it go?  It keeps asking me for a credit card but I do not want to use one hence the reason I buy itunes cards in advance.  Can anyone help...

Thanks for your reply!
No, I have tried that. There are only two other windows to be restored. My desired window isn't there.
I searched my question just now. Only because the value of my: "about:config": "browser.sessionstore.max_windows_undo" is 2? Does this mean I only have 2 windows that can be restored?
So when I open the 4th window, I can never restore my important 1st window?

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