How can I get my serial Number when paying online?

I am being asked to enter a serial number when trying to open any adobe application. I am paying monthly for the product but when I ordered it I never recieved a serial number. It now comes up with 'Trial expired please enter serial number to continue'. I made the transaction for the product online and never recieved a serial number, only an order number. Where can I get hold of the serial number?

dineoma,
Welcome to Adobe Support.
I have checked the order number that you have provided us and that is not for Creative Cloud nor has your services been upgraded to Creative Cloud under that account . If you wish to use the Creative Cloud, I would request you to please go ahead and place the order for the same .

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    2015-05-01 0:27 GMT+02:00 Jeff A Wright <[email protected]>:
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