How can I get my songs back from apple?????

Ok, here is the deal. I purchased about 360 songs from the itunes store. My ipod is lost and my computer crashed. I know that apple keeps a record of each song i purchased because when i try to purchase a song that i have purchased in the past, i get the message that says that i have already purchased it. it is very frustrating that is so hard. i paid for the songs so how to i get them back from itunes??? Am i the only one with this issue? Ho can it be that the people at apple have not thought of a solution for this problem. i want my songs and it shouldn't be this hard. can anyone help????
just to summarize - both my ipod and pc are gone. i want my songs.

Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies (as iTunes itself advises) in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of your purchased items, and don't have them on another iPod, you're probably out of luck and will need to repurchase your tracks.
If you have your tracks backed up, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". Then you'll see a button that says "Email Us") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.

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