How can I get no answers and no help!

Question

Hi All,
I am so angry frustrated and fed up with BT its not real and after a month of useless customer service people in every country in the world I have decided to get ofcom involved as BT just dont care at all.
I have been a customer for BT for about 7 years and always paid my bills ontime and have many time in the past recommended BT (Not anymore) alot not only to friend but also to businesses.
After a messy split with my partner i had to move from my property so on the 6th of January i called BT's moving team and got the process moving to move all my services (phone, broadband & bt vision) the guy was really helpful and said that the old phone and services would be disconnected on the 17th Jan and broadband the same day, he then went on to say that an engineer would have to come to my property on the 21st to check that the bt vision would work correctly as there was low bandwith where i lived but thought it would be ok.
So i thought great all done but on the 17th nothing happened at the new property i call CS and the lady did try to help and after talking to the old line user said a mistake had happed with a cancellation and they would sort it all out by the 19th so dont worry. 19th comes nothing so another call to CS they could not work it out so put me through to a guy in the UK who could not have been more unhelpful if he tried. He said that the engineer had reported a problem but i would have to wait. At this point i thought i would complain as i had not had any comms from BT at all i had to do all the calling even though they say on the website if the date are moved they will contact you.
i tried the only complaint messaging service this time. The guy tried to be helpful but then informed me that my order was cancelled? Why i asked he said he did not know but would have to call me back. Well he did call back the next day and still had no idea what had happened and i have now not heard a thing from him since last thursday.
On Monday i logged into my account and now it shows i wont get any connections until the 7th of feb so i called and said its a joke and whats going on. The guy said what do you expect you only placed the order yesterday? I asked what? and then looked at the only account and true enough the order date had changed to the 23rd and they could not see the previous order even though the order number had not changed. Its a disgrace as i think you will find the moving team dont work sundays so i know someone has changed that so it did not look so bad. The person said he would escalate the connection (I bet he did not as naff all has happened). He said he would get his manager who i have to say i dont think was i just think he passed me to his mate to try and get me off the line. He said they would get it sorted and come back to me with 24hrs and guess what Nothing.
So if you are a good customer and pay ontime this is what BT really thinks of you and will help you if things go wrong. I have got a complaint reference now and will be keeping a diary of events in order to contact Ofcom when it is all sorted and to post on onther forum the outcome and how i was dealt with.
Kinga

Answer 1

Well the useless system has done yet another update and useful as usual it now says my connection date for BT Vision is 26th Jan (2 days ago) but the phone and broadband will be 7th of Feb so that will be a full month since i placed the order and still nothing from anyone at BT.
Nothing about the original engineer visit or anything so this is going to roll on and on and the so called escalation, well they may as well said what can we say to you to get you off the line as i bet there is no such thing as escalition at all as so far all its done is push these so called dates further and further away.
Oh and here is a another nugget of so called customer service for you is you ask about compensation for all the calls, hassle and stress they say you cant have a thing as it says it in the terms & conditions. Oh well in that case why call you team customer services if you cant really stand the customers and cant admit when you make a massive mistake causing untold hardship to the customer that you would like to make up for it in someway.
Kinga