How can I get past the activate page on ipod touch?

I am trying to fix a ipod touch for an lady I know. she purchased this ipod for her 9 year old daughter and she set it up with her dad apparently using his email account. The daughter forgot her passcode so she wanted me to restore it which I did. Now I'm stuck at the activation page. After trying everything online I could find I called apple spport and spent 2 hours on the phone with them. After all this I was able to finally get logged into the dads apple id account which shows the daighters name and his email account that was used. Problem is that the 9 year old apparently set up the find my iphone setting and/or changed the apple id at some point to her [email protected] so when I get to the activation page it wants the apple id that the 9 year old used and she has forgotten it. If I try her dads email and id it says it cant be used to activate the ipod. I try to reset her password but the birthdate isn't going through and I've tried her real bday, her bday that she used on her facebook account, and her parents bday as well as several years up and down from it but can't get through. Any ideas on what can be done?

Click here and try recovering the account information. If needed, phone Apple’s Account Security team.
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