How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.

What can I do when I have downloaded RAW plugin 8.7.1 and it wont work on either PSE 12 or PSE 13????

Hi I asked a computer engineer to install RAW plug in 8.7.1. on PSE 12 for me, and he couldnt do it either.   I have bought PSE 13 and followed the advise I was given - go to Edit - expert - Help - plugins - RAW - update- and IT WORKS !!!    DW
Original message----
From : [email protected]
Date : 25/01/2015 - 11:53 (GMTST)
To : [email protected]
Subject : How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.
    How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.
    created by susanl96972449 in Photoshop Elements - View the full discussion
Hello, I have been experiencing similar problems and followed the suggestion and yes, the raw icon comes up as illustrated but there is nothing there to indicate any further action can be taken. So I am presuming that means it is installed and no further action required?
Here's my problem: I have had no problems getting my pics into my organiser in Elements 12 from either my Nikon D7100 or my Fujifilm X100S - until last week. Suddenly when they are imported all I see is the timer icons but they don't open to let me view them. If I click on one it will open and I can then edit it but it will not save an image onto the grid for me to view so it's really frustrating not being able to view all my photos in order to decide what to edit and compare them.
Here's what action I've taken so far - restarted the computer (endlessly), checked the updates and installed them, checked I have the latest raw plug in (I do) and gone into edit/update thumbnail (doesn't do a thing) - and torn out a fair amount of my hair. So anyone out there experienced this and can give me some advice? Please?
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