How can I get reimbursed for an accidental charge?

How do you get reimbursed on your Apple account for an accidental charge related to purchasing a TV series in the wrong language?

Apple - Support - iTunes - Contact Us

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HT3702 how can i get refund for a double charged app

how can i get refund for a double charged app

Click Support at the top of this page, then click the link under Contact Us.

How can I get reimbursed for an unauthorized account charge by Fruit Ninja HD Free through In App Purchase?

Hi There,
I was not able to report my problem through the link given on the receipt. Therefore, I am reporting my problem here hoping that someone will care about it:
On the 2nd of June 2012, I have downloaded some free game apps in the Apple Store using my IPad. While downloading I have entered my Apple ID and password only once and only for downloading the App. The games were for my 6 years old son to play. He does not know my password nor does he speak English. I left him alone for one hour to play with the games I downloaded. One day after, I found in my e-mail inbox a dozen billing receipts from ITunes for "In App Purchases" of the the so-called "free of charge" game titled "Fruit Ninja HD Free" developed by Halfbrick Studios. In total, my credit card has been charged to pay 363, 61 Euros! This is outrageous! I have never authorized these In App Purchases! I was relaxed to leave my son alone playing because I thought if he pushed the purchase button, he could not complete a transaction because he does not know my password. Apparently I was wrong! I am a regular user of ITunes App Store who made In App Purchases in the past (please see my purchase history) and this is the first time I am abused! Fruit Ninja HD Free is the only app that abused my goodwill and completed transactions without asking my password. I would like to file a complaint about this abuse! And I can send all the bills I am charged to pay against my will! How can I get this game app (Fruit Ninja HD Free) and its developer Halfbrick Studios under investigation and my money back? I want to continue to enjoy using Apple products and the ITunes Store through my IPad, IPhone and IMac.
Many thanks.
Mustafa Osman Turan
WSP Brussels, Belgium

Dear telwow,
Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
Many thanks for sharing your problem.
Mustafa

HT4009 how can i get reimburse for IN-APP purchases

I got an e-mail about in-app purchases how can i get reimbursed

Did the email not have a link in it, something like :
Use this link to submit your refund request to Apple.
with the link going to https://getsupport.apple.com/ServiceOptionAction.do ?

How do I get reimbursed for being over charged?

Does anyone have a phone number or something that will put me in contact with a human being who works for Apple that can tell me how to get my money back?

You can contact iTunes support via this page (there isn't phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I just checked my bill and it started charging me for VZ Navigator which I never ordered and don't want. How can I get reimbursed?

I just checked my bill and it started charging me for VZ Navigator which I never ordered and don't want. How can I get reimbursed?

papajoe555, we want managing your account to be easy breezy. For your convenience, you can remove the VZ Navigator feature online at My Verizon http://bit.ly/xB4iTc Is it possible that you added that feature directly on your device?
LasinaH_VZW
Follow us on Twitter @VZWSupport

I've been charged for a service which did not work properly. How can I get reimbursed?

I have downloaded a new apps "old faces..magic". The first time I used it it was working well. But yesterday I tried 5 times could not get the final results but I was still charged on my several trial (5x CHF 2.-). How can I get reimbursed?

Could have been a number accessed from a sky box or free view box. Pressing the red button can instigated a charged call. Do that a few times on xfactor or strictly and the cost soon builds up.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

HT1904 Can I get reimbursed for some purchases my child did

How do I get reimbursed for purchases my child did

All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you should be able to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off', and you can set 'Require Password' to 'Immediately' on the Restrictions screen (the default is a 15 minute period during which it doesn't need to be re-entered).

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How can I get updates for apps with new Apple ID. I have apps that I got for free, and some that I have purchased. I had to create a new Apple ID because I don't have a credit card now.

Apps will always be tied to the ID in which they were purchased or downloaded under. You can not change this unless you buy or download the free app using the new ID.

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How can I get reimbursed for an accidental charge?

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