How can I get reliable information on when faults ...

How can I get reliable, helpful information on when the faults with my phone line and broad band will be fixed?
My provider (talktalk) upgraded us to fibre on 17/11/13  but we only got 2MB (instead of 36MB).  Openreach were put onto it and things got progressively worse.  As from 17/12/13 we have had NO land line and NO broadband.  I have spent hours chasing talktalk on the phone (they promise to give me updates in 48hrs but never do) but am getting nowhere.  I am gven inaccurate conflicting infirmation on each call to talktalk.  I am told that openreach have dug a hole but there is no evidence of this between our house and the fibre cabinet in the village.  I am told thay are out again digging a hole but this appears to be completely ficticious.  I am continually promised an update in 48 hrs but nothing changes.
It is not clear why we have lost ALL connection.  There are several lines in the cable coming to our property but it seems that they have cut us off ompletely.  This is VERY inconvenient and VERY frustrating.  We have to rely on poor mobile phone signals for emergency calls.  I am about the cancel the direct debit to talktalk in absence of any reliable information or prospects of the faults being fixed.
I want to communicate directly with wheover is working on this to get accurate, reliable information on what the problem is and when (or if) it is likely to be fixed.

Thank you for this information.  I had thought that this forum covered any issues that related to BT or one of their companies, ie Openreach.  Indeed, the reson for trying this forum was that I am getting nowhere with Talktalk and there is no other way for me to deal with Openreach.  A total catch 22 situation!
If anyone has any otjher suggestions beside keep on banging away at Talktalk, please let me know.  Ihave used up my mobile allowance calling them.  They just blame Openreach (although also giving conflicting information/reassurances on the status of the fault/repair) so I am stuck in a never ending loop.
I fear that the solution to the problem may be the replacement of a 1000m of cable leading to my property and Openreach do not wish to do this.  They even had the cheek a couple of week ago to send a text saying the fault had been fixed even though we were quite clearly still without any landline or internet connection!
All I can do is stop paying but I am simply left with no service.

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