How can I get rid of a virus

I have a virus and it won't allow me to use mouse, keyboard or wifi

Then your system is probably fine. First restart the computer and do a PRAM and SMC reset, do each reset 2-3 times. Instructions are at:
https://discussions.apple.com/docs/DOC-3603
If those do not help then your keyboard and mouse may have bluetooth issues. You can use Apple's
http://support.apple.com/kb/ts3048
Finally after you have it all straightened out I would recommend you install a Popup Blocker, if you use Safari then:
Safari - Preferences - Extensions - Add Extensions - Add Popup Blocker.

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How can you get rid of a virus on my ipad

Every time I go on safari or chrome I get a message pop up to state my flash player is out of date.
I know this is a virus of sorts but how do I get rid of the issue

How can I get rid of the virus transmitted through Skype?

I recently clicked on a bitly virus link, transmitted through my Skype contact. I already ran two antivir programes, but still think that my MacBook Air, doesn`t
run smootly since then. Internet is way slower as normally and the fan suddenly got so loud. Does someone has the same problem and maybe some tips,
what I can do?
Thank you in advance.
Best,
Yulya

There are currently no know viruses (last I checked) that affect MacOS. There are some trojans. If you've run anti-virus programs and they don't show anything then your problem is something else.
The most recommended (on these forums, anyway) Mac antivirus program is ClamXav. Have you used it?
http://www.clamxav.com/

My laptop has a virus, how can i get rid of it?

My laptop has a virus on it and its called AntiVirus 360. I looked up on google what it is and its a virus that disguises itself as a program to help detect viruses when itself is the virus. I've tried many different programs to try and delete it off my computer but nothing seems to work. I also read that sometimes this virus can appear to have been deleted but then when you reboot the computer it re-installs itself. How can I get rid of it completely and permenantly? I have a friend that works at Best Buy and he said you guys could repair it but it costs about $200. I didn't know if there was anything else I could try that you know of. Please help because it keeps messing with my internet pages and is making my computer slower than it should be.
Thank you for your time!

dragonfire6928 wrote:
My laptop has a virus on it and its called AntiVirus 360. I looked up on google what it is and its a virus that disguises itself as a program to help detect viruses when itself is the virus. I've tried many different programs to try and delete it off my computer but nothing seems to work. I also read that sometimes this virus can appear to have been deleted but then when you reboot the computer it re-installs itself. How can I get rid of it completely and permenantly? I have a friend that works at Best Buy and he said you guys could repair it but it costs about $200. I didn't know if there was anything else I could try that you know of. Please help because it keeps messing with my internet pages and is making my computer slower than it should be.
Thank you for your time!
Stuff like that is better known as "spyware/malware" - There are categories of malware not consider viruses (although often they are installed by a virus as a larger payload).
I would suggest trying Malwarebytes. If Malwarebytes can't fix it, your best bet is probably to nuke and repave. (i.e. backup your data files and then reinstall Windows and all applications from scratch.)
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

I have a constant pop up from adserverplus. is this a virus? how can i get rid of it?

Hello. I have a pop up that appears a lot when im searching throughout the internet. the url is for the pop up is http://ad.adserverplus.com/st?ad_type=iframe&ad_size=800x440&section=3048190&sv= 4647848584844. how can i get rid of this constant annoyance. and is this a virus? because i run my antivirus and it doesnt show any viruses. if anyone can help me, i would really appreciate it. Thanks.

hi,
i've tried the suggestion:
open chrome, disable java then clear your cache.
exit chrome, restart your macbook and start up chrome and see if it pops up again."
and it didn't work for me.
any others out there?? i'm about to format my macpro because of this anoying thing....

How can I get rid of malware or a virus?

How can I get rid of malware or a virus?

Hi .
Most likely adware or malware.
Download the AdMedic adware / malware removal tool here > AdwareMedic
Easy and only takes a minute or two.

I have a macbook pro 2010 and cannot delete my messages, I have this message on my screen, is this a virus and if yes how can I get rid of it?"556227.emlx" couldn't be copied to "Messages" because a

Hello
I have a Macbook Pro Os X Yosemite version 10.10.1 When I go to Mail and want to delete emails from my inbox, I do have this message on my screen
“556227.emlx” couldn’t be copied to “Messages” because an item with the same name already exists.
Is this a virus and if yes how can I get rid of it?
Thanks for your help

Back up all data. Rebuild the mailbox. Try again to delete the message.

My macbook pro has picked up a UKASH virus. How can I get rid of it.

My Macbook has picked up a UKASH virus and the Safari is locked and wont shut down/close. How can I get rid of this and stop it happeneing again in the future.
Other blogs show how to solve this on a Windows set up, but not MAC
Any ideas

Yes, it is a varient of the same malware however for Mac users it appears to only infect the browser using a Javascript lock.
Write down the url of the malware site, all you need is the domain name like discussions.apple.com, nothing else is needed.
1: Command tab to the Finder
2: Apple Menu > Force Quit > Safari
3: Relaunch Safari holding the Shift key down to disable reopening of previous pages.
4: Reset Safari.
5: Report the offending site to: https://www.google.com/safebrowsing/report_badware/
6: Restart your machine and restore from TimeMachine backup or bootable clone (optional at this time as we don't know much about it on Mac's yet)
Most commonly used backup methods
7: Harden your Mac against stuff like this: Harden your Mac against malware attacks

My mother sent an infected email that has infected my MacBook Pro with a virus that interrupts things with ads, hijacks whatever you're working on with pop-ups, and intrudes on everything. How can I get rid of it?

My mother sent me a message that was infected with a virus. This thing has ads popping up all over the place and hijacking whatever it is I'm working on. How can I get rid of it?

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

Undeletable e-mail in Mail - the latest! How can I get rid of it?

Following my recent posts about an undeletable e-mail received as undeliverable mail (I never sent it in the first place so it's obviously coming from a virused address book) I now have 13 copies of an identical e-mail which won't go away. My Mac says they're junk, but they're in the inbox and when I move them manually, they leave the inbox but don't appear in the junk. Once I return to the inbox, there they are again - with one more copy. There is no visible body, just a header stating:
"Subject: A hacker can access a public web site linked to an internal distributed file system and gain access to company and customer files."
I recently went to a PC forum for help and when I copied and pasted the header onto their forum , a green link appeared under the words "web site" taking me to a site "zimki.com" with whom I have never dealt.
How can I get rid of these self-generating e-mails?
Incidentally this message is not on my server as web mail access was used to delete it, so it only appears on the Mac.

Yes I did repost, as the original problem - a huge e-mail downloading - proved not to be the case so this is a more accurate description of the problem in the hope that I can get a more accurate solution.
I used the edit/ cut solution (thank you!) which removed the e-mails from my inbox, but they're now back with a vengeance including about twenty copies of one entitled "fez" (a virus maybe?) - I now have two of every e-mail downloading; my Mac tells me this fez message is junk but now adds that "You need to take this account on-line to download this message" - except the download in progress wheel keeps going on, and on, and on....and the new messages in my inbox (I now have two or three variations on the original theme) won't go anywhere except by edit / cut.
I'm tearing my hair out!!!
I've just erased all the messages by webmail, 52 messages, so it appears my Mac is also no longer automatically erasing the messages on the server after download even though the box for this is ticked.

How do I get rid of a virus I mistakingly got from a site called 'firstrow.eu'?

How do I get rid of a virus I mistakingly got from a site called 'firstrow.eu'?

Ru-tang wrote:
Ok then one last dumb layman's question...how do I rid myself securely of mackeeper/cleanmymac/norton? Does my Mac have an uninstaller or do I just dump them securely into the trash from Applications in my finder?
How you remove an app depends on the app. There's no built-in uninstaller in Mac OS X. Apps that were purchased through the App Store can just be dragged to the trash. Apps that required an installer should also require an uninstaller, and that uninstaller should be provided by the developer. Apps that are installed just by dragging to the Applications folder are a bit of a gray area... they should be removable just by dragging them to the trash, but sometimes such apps will install things that run in the background and that need removing. You'd need to see if the developer has removal instructions or an uninstaller.
There are special cases, of course. MacKeeper, for example, requires an installer, but has no uninstaller. Instead, you just drag the app to the trash, and a component of MacKeeper will notice that and ask if you want to remove it.
To remove Norton, you need to run the original installer, which will offer to remove Norton if it's already installed. If you don't have that installer, you can re-download it or check with Symantec about an uninstaller.
As for CleanMyMac, here's what the developer has to say:
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
As a general rule, when dealing with apps from outside the App Store, you should always find out how an app is properly removed before installing it, as some apps from irresponsible developers may need - but not have - uninstallers. If an app doesn't have an easy removal process, you should think very carefully before installing.

How can I get rid of "myV9" that suddenly appeared the other day when I started Firefox?

Suddenly there was a portal site named "myv9" or "V9" on the screen when I started Firefox the other day. It contains a lot of icons for programs like Facebook, Google and so on. Until now I have had only Google as start page from Firefox. Of course I can click on the Google icon to get there, but it is the only site that I want to use of all these. Nearly all the other icons (except Facebook and some others) lead to specific US sites that I never visit (for example the weather forecast for North America) , because I live in Sweden. How can I get rid of "myv9"?
Even if it doesn´t harm my computer, I am afraid that it will slow it down, and, besides, it needs an extra click to get to Google.
Vidar Ferm, Sweden

Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

How do i get rid of CHATZUM virus i downloaded along with winebottler

how do i get rid of CHATZUM virus i downloaded along with winebottler

Thoms may be on to something. Check if you have the Nation toolbar. If so:
From contributor Fishifishi: How to uninstall the Nation Toolbar:
http://search.nation.com/faq.html
How do i uninstall Nation from Mac? (Safari, Firefox, Chrome)
1. Open Finder
2. Select Applications
3. run "Nation Toolbar Uninstaller.pkg".
4. Complete the steps and restart the browsers.
if you want to do the uninstall manully in FF you can use the below instructions:
*Attention FireFox 13+ user - homepage/newtab on uninstall is not removed
please follow these steps -
0.1. first uninstall Nation as detailed above
1. in the address bar type about:config
2. in the search box type homepage
3. you will see an item browser.startup.homepage
4. Right click on the item and press Reset
5. in the address bar type about:config
6. in the search box type browser.newtab.url
7. Right click on the item and press Reset
8. in the address bar type about:config
9. in the search box type keyword.URL
10. Right click on the item and press Reset
*Manual uninstall for Firefox
- if you are not Admin of your computer
1. Click the Firefox logo on the top left side (where the white arrow is)
2. Click Add-ons
3. Select Extensions on the left side
4. Find Nation and click the "Remove" button
5. it will ask you to restart firefox and you are done.

When I login on my When I sign in to a site on my ipad using my email address as ID a short cut of my email address comes up. How can I get rid of it?

When I sign in to a site on my iPad using my email address as ID a short cut of my email address comes up. How can I get rid of it?

You can edit keyboard shortcuts in Settings>General>Keyboard>Shortcuts>Edit.

I have a Australian iTunes account and want to switch to using the u.s store as I now live there, I cannot do this because I have $1.41 still in the oz account an image to have a zero balance to change stores, how can I get rid of the $1.41?

I want to switch to the u.s store as I now live in the us, I cannot switch stores because my balance is $1.41 in the oz store and needs to be zero, how can I get rid of the $1.41 when everything costs more or less than that? I do not have a credit card on the oz iTunes account an I cannot use my us one to top it up.
HELP

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How can I get rid of a virus

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