How can I get rid of adverts which are blocking all apps, even apple ones?

My grandmother is a fan of Words With Friends but recently an extremely intrusive BMW advert has appeared which cannot be closed and which takes up most of the screen. It has also started appearing in other apps when it shouldn't, including apple's own App Store. We have tried clearing the multitasking tray and have re-started it multiple times to no avail. We even deleted the offending app and yet the advert still remains on the App store.
Since I can only communicate via phone, I can't determine which iOS version she is using as she cannot understand my instructions on how to find it. However, I am confident it is NOT iOS 7.
Is there any way to solve this problem? Ideally, it needs to be easy enough to explain to someone who is not particularly "technologically gifted".

Contact Zynga games at http://investor.zynga.com/contactus.cfm. No pop up add should not have an exit option, but this one is the exception. Alternatively, pay for the app (it's not expensive). The only other way is to reset your device, which is frustrating but the only way I have found to terminate the BMW ad. sorry I can't be more help.

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