How can I get rid of the Introduction splash page that keeps popping up every time I open Firefox 4?

Wen I attempt to open Firefox 4, I keep getting a splash page before I can go elsewhere. It is particularly annoying when trying to access Links on my desktop, because the splash page prevents thelink from opening.

etresoft  a long time contributer to Apple Support Communities wrote a very useful app he called etrecheck which helps in diagnosing many problems caused by third party installs etc.. Go to his website, read his information and from there download and run the program according to his instructions
http://www.etresoft.com/etrecheck
Post the results back here
Pete

Similar Messages

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    There is a space game that pops up every time I open the internet in Fire Fox. It does not do it in with Google Chrome or Internet Explorer. I have to click "control", "alt" "a" to get it to stop playing every time or it will continually send up little space like ships and make shooting noises (so annoying). I just want it off of there, so I don't have to mess with it. Can you please help me remove it.

    If this isn't on the built-in Firefox home page, it could be caused by an add-on. To rule out one of your extensions is involved, could you try Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
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    * "3-bar" menu button > "?" button > Restart with Add-ons Disabled
    * Help menu > Restart with Add-ons Disabled
    Not all add-ons are disabled: Flash and other plugins still run
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    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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    etresoft  a long time contributer to Apple Support Communities wrote a very useful app he called etrecheck which helps in diagnosing many problems caused by third party installs etc.. Go to his website, read his information and from there download and run the program according to his instructions
    http://www.etresoft.com/etrecheck
    Post the results back here
    Pete

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  • I've deleted all the CC apps from my computer and re-istalled CS6 but can't get rid of the Adobe CC sign-in. It appears every time I launch a CS6 app.

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    Reset Firefox to its default state
    If you're having major problems which you can't resolve, start fresh with only your essential information.
    Troubleshooting Information
    This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
    Application Basics
    Name Firefox
    Version 28.0
    Update History
    User Agent Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0
    Profile Folder
    Enabled Plugins about:plugins
    Build Configuration about:buildconfig
    Memory Use about:memory
    Crash Reports for the Last 3 Days
    Report ID Submitted
    All Crash Reports (including 1 pending crash in the given time range)
    Extensions
    Name Version Enabled ID
    IE Tab 2 (FF 3.6+) 5.12.12.1 true {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
    Important Modified Preferences
    Name Value browser.cache.disk.capacity 358400
    browser.cache.disk.smart_size.first_run false
    browser.cache.disk.smart_size.use_old_max false
    browser.cache.disk.smart_size_cached_value 358400
    browser.places.smartBookmarksVersion 6
    browser.sessionstore.upgradeBackup.latestBuildID 20140314220517
    browser.startup.homepage_override.buildID 20140314220517
    browser.startup.homepage_override.mstone 28.0
    browser.tabs.warnOnClose false
    dom.ipc.plugins.enabled.npietab2.dll true
    dom.mozApps.used true
    extensions.lastAppVersion 28.0
    gfx.blacklist.direct2d 3
    gfx.blacklist.layers.direct3d10 3
    gfx.blacklist.layers.direct3d10-1 3
    gfx.blacklist.layers.direct3d9 3
    gfx.blacklist.layers.opengl 3
    gfx.blacklist.stagefright 3
    gfx.blacklist.suggested-driver-version 6.1400.1000.5218
    gfx.blacklist.webgl.angle 3
    gfx.blacklist.webgl.msaa 3
    gfx.blacklist.webgl.opengl 3
    network.cookie.prefsMigrated true
    places.database.lastMaintenance 1396781495
    places.history.expiration.transient_current_max_pages 51821
    plugin.disable_full_page_plugin_for_types application/pdf
    plugin.importedState true
    plugin.state.java 0
    privacy.sanitize.migrateFx3Prefs true
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    storage.vacuum.last.places.sqlite 1394804869
    Graphics
    Adapter Description Mobile Intel(R) 4 Series Express Chipset Family
    Adapter Drivers igxprd32
    Adapter RAM Unknown
    Device ID 0x2a42
    Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
    DirectWrite Enabled false (0.0.0.0)
    Driver Date 10-19-2009
    Driver Version 6.14.10.5160
    GPU #2 Active false
    GPU Accelerated Windows 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
    Vendor ID 0x8086
    WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
    windowLayerManagerRemote false
    AzureCanvasBackend skia
    AzureContentBackend cairo
    AzureFallbackCanvasBackend cairo
    AzureSkiaAccelerated 0
    JavaScript
    Incremental GC true
    Accessibility
    Activated false
    Prevent Accessibility 0
    Library Versions
    Expected minimum version Version in use
    NSPR 4.10.3 4.10.3
    NSS 3.15.5 Basic ECC 3.15.5 Basic ECC
    NSSSMIME 3.15.5 Basic ECC 3.15.5 Basic ECC
    NSSSSL 3.15.5 Basic ECC 3.15.5 Basic ECC
    NSSUTIL 3.15.5 3.15.5

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    Click here and request assistance.
    (60992)

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    Photo added.

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    Roger Lu
    TechNet Community Support

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