How can I get still photos to appear in menu templates?

I can't get photos to appear in the menu templates in Premiere Elements 11, whether I drag them in or Browse them out. I tried two different templates, and 5 different photo file formats. From what I'm reading online, this is a known bug that has been around since v. 9. How is that possible that a major element of a top-of-the-line video editor doesn't even work? Is there a bug fix or a workaround?

Hi ATR,
Thank you for your kind response. Now that I’ve calmed down some, I’m willing to keep trying, to a point at least. I’ll try responding to your questions.
I failed to mention that I did update to 12.1 before my last failure. And I still had the problem. So far, I have only deleted the Prefs file and not the entire folder, mostly because the program went into permanent crash mode and I couldn’t even get it to run, let alone try editing my project. That’s when I reinstalled it.
The project is simply a PowerPoint presentation with a soundtrack, which I exported from PowerPoint as an mp4 file. It’s only 7:30 minutes long. So it’s a very tiny file. There is only one menu page and no scene menus.
Yes, I have successfully burned it to disk, once with the gray rectangle on the menu (to confirm whether it would show as a gray rectangle on the TV screen, which it did), and once with the picture on the menu, the one time I succeeded in getting the picture to appear in the menu.
I have tried the picture in multiple image formats, but the one I mainly try is a .bmp that PE generated using the snapshot tool, or whatever it’s called in PE. I figured if PE won’t even load images it created, the Adobe programmers need to start back with square one.

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