How can I get the audio to work again?

I have no audio output (external or internal) on my computer. When I click on the speaker is is in gray. When I go to sound in network preferences and go to output it only lists digital output/built-in output and is says the selected device has no output controls. There are no other choices than this. The input sound is working but not the output on the internal speaker or through the jack. Please help.

My computer is not under warranty and it's over 4 hours to a mac store. I did the paperclip thing very lightly as I did feel uncomfortable doing this.
So what did you do or did support do to resolve your issue? I do appreciate you taking the time to try to help. Hopefully you can help me.

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