How can i get to trade in my iphone for credit towards a new phone

My friend ha went to an apple store and traded her phone in and received credit towards a new phone. She had an iPhone 4S and upgraded to and iphone 5 color.
I woul like to do the same and I'm wondering if i need to make a reservation. I'm going t the apple store tomorrow and i dont know the steps of how to do this. I have an iphone 4 and would like to trade my phone in for credit towards a new phone.

Call Gazelle.com tonight first.  You might get more selling it to a person looking for an older model than just getting "recycling credit".

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