How can I get Vodafone to unlock iphone 4s. They say my IMEI number cannot be verified?

I bought an iPhone 4s nearly 2 years ago believing it to be unlocked. I started a sim only contract with Vodafone. Now my contract has ended I used a PAC code to move my number to Three. Unknown to me my handset is locked to Vodafone. I have asked them to unlock and all I keep being told is the IMEI number on the handset cannot be verified. I contacted apple support yesterday who said new iPhones will lock to whatever sim is first put in it! They advised me to back up my phone on iTunes and then erase the phone and all data. I did this and then put in the Three sim. It is still locked. I tried to restore my phone from backup and that does not work. So now I have an iPhone locked with all my info gone forever. Why are Vodafone being so difficult? Is there any other way I can get my phone unlocked? 

It is quite easy to find out how to redownload purchases, using the search bar ( by Support) at the top of this page:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
You can contact itunes support again by clicking Support at the top of the page, then clicking the link under Contact Us.

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