How can I go about acquiring my second copy of my prepaid 12 month membership for the creative suite?

My prepaid 12 month creative suite membership says it can be used on up to 2 computers, and I have installed one copy on my desktop computer. When I get on to my laptop, where I would like to install my second copy, it says that the serial number has already been used. How do I go about getting the software on my laptop as well?

Browna72062221 if you are being prompted to enter a serial number it is due to the computer not being able to authenticate your membership. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing authentication.

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How can I go about acquiring my second copy of my prepaid 12 month membership for the creative suite?

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