How can I have a call with someone from Customer Support if I live in Costa Rica? I have forgotten the answers to my security questions and basically I can't buy anything on iTunes. I do not have a rescue email account otherwise I won't be writing here.
I have been trying to fix this by myself but I gave up! I don't remember the answers I provided before. Tried to have a call with apple support but it seems that this is not an option if you live in Costa Rica. How am I supposed to spend the credit I have in my apple account?
Thank you... Pura vida!
As Costa Rica isn't on this page : http://support.apple.com/kb/HT5699
then try contacting Support via this form and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see how they reply : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 .
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Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
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The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
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You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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