How can I make a complain about a salesman ?

Question

A week ago (7/23) I were in LA with my family.  I was searching an Apple store in order to buy 2 i phones ( one for me and one to my husband). My younger daughter and I went to Apple store locared in The Grove. Meanwhile, my husband was parking with my other daughter. Inside the shop, I asked a maneger salesman if he could show me an I phone, just to see the product and his functions. He sarcastically asked me if I want to see it or buy it. I answered that I'd like to see it and buy it. At once, he called another salesman called Alan to show us the devices. I told Alan that I'd like to buy a white and a black I-phones. He stared me as if I had no money to pay for the devices, but he went to get the phones. When he came, he asked me how I was going to pay the phones. As I didn't know he was also the cashier I asked "sorry?". He sarcastically looked at me and answered: "if you want it, you have to pay for it". I told him that I knew it, and give him my credit card. He asked me an ID with a photo, and when I give him a copy of my passport, he screamed among the other costumers: " I can't accept this!". Immediately I gave him my drive license and a card from the Federal Council of Medicine in Brazil showing that I am a MD. Then, he angrily passed my VISA once, and I signed my receipt. He tried to pass one more time, but he said that the second phone could not be paid with a credit card, because it was too much valuable. So, I had to pay it cash, but fortunately I had brought enough money to pay for the device. After receiving the amount of money($800), he tried to destroy the notes, passed a device over them to see if my money was true money and angrily gave me the change. A Chinese costumer was looking his behavior, and certainly was not accepting his actions. I left the store almost crying, and met my husband outside. After showing the 2 cells and covers bought, I told him the facts. I entered the shop again and told the first salesman I met all the story and told him that I would certainly would make a complaint to Apple, because  in my opinion, everyone must be treated with respect, no matter the shop, no matter if he goes there to buy or just know the products. So, I ask Apple to make some action about this sad occurrence. My name is Lilia Oliveira and I bought 2 cells (white and black) at Apple store the grove in LA on July the 23dr. Thank you for your attention.

Answer 1

This is a user to user forum.
The logical way to lodge a complaint against and employee would be with management at the store or by calling the store/corp office.