How can I open purchased Adobe XI software?

I cannot open my purchased Adobe XI software with the correct serial number because a qualifying product cannot be found in my computer.  I think the reason is because I deleted the trial version because it kept opening as expired even though I bought the product.  How can I fix this problem?

If it's telling you you need a "qualifying product" then likely it is an Upgrade product you bought and not the full version.  Contact Adobe Support to be sure.  Give them your serial number and they will tell you whether it's an upgrade or a full license.  However if you have not opened the package yet then do not and see if you can return it to the vendor for an exchange of the correct full license.

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