How can I overcome error message "missing or invalid personalisation info" when trying to re-install Elements 3. I need to re-install Elements 3,

How can I overcome error message "missing or invalid personalisation info" when trying to re-install Elements 3. I need to re-install Elements 3,
@ Alternatively purchase an Elements 9 or 10.  Holding Elements13 but that needs OS 10.8 (Lion) and much of my data is in Appleworks, which is incompatble
Apologies if I am using this incorrectly.  My first time here

Hi.  Thanks for coming back to me.  I am using Mountain Leopard (OSX 10.6.8).  Had major problem and have re-formatted my H/D and re-installing software.  Must have lost a file in the process.  Would upgrade to Lion only I have a lot of vital data in Officeworks, but that is incompatible with Lion.

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