How can I persuade my MX715 that I mean what I say: paper normally to come from the rear tray.

Yesterday, my printer decided that it would rather be fed from the cassette.  I had changed nothing and since then have re-iterated umpteen times that I want it to take paper from the rear tray, both on paper source settings and properties.  I use too many different types of paper and sizes to make the cassette realistic.
Help please
ggoss

Is the software owned by the company or the employee?  The software should have been registered under a company Adobe ID and not an employee.  It sounds like that serial number is now associated with the employee's own Adobe account and not the company so essentially she owns that serial number.  Your company doesn't sound too efficient when purchasing and managing their own software.
Your IT department should have had control of all software and ID's.  Have you checked with them to see if they have access to that account?  Is it possible the employee took the software with her when she left then installed it on her own computer?  That might be why your serial number no longer works.
Adobe's tech support stinks especially if you ask a question outside of their knowledge and what they have on a script.  They may as well have monkeys answering the phone.  Actually monkeys are easier to understand than the reps are.
Maybe somebody else will come along with a better resolution.  You should return the upgrade of CS6 and may have to either get the CC version or re-purchase the full-price CS6 while it is still available.

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