How can I play MPEG-4 files in Premier Elements?  It plays in iTunes but I only see video in Element

how can I play MPEG-4 files in Premier Elements?  It plays in iTunes but I only see video in Elements

LGSh
Lots of questions, lots of answers needed as mentioned by Hunt. But please include what version of Premiere Elements that you are using when you reply.
How are you importing these file into your Premiere Elements project?
After you drag your file to the Timeline, do you see both an video and audio component (on Video 1/Audio 1) or is there nothing on the Audio 1 track? If you can see a wave form or file on Audio 1, have you checked all the program's volume settings including Edit Menu/Preferences/Audio Hardware and the ASIO settings?
More later.
Please do not hesitate to ask if you need clarification on anything written.
Thank you.
ATR

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