How can I properly index mpeg2 (from Newtek's 3Play) in Premeire CS5?

I'm trying to drop mpeg2 files from NewTek's 3Play system into a Premiere or AfterEffects timeline. They do not index properly. The
files play back in Media Player, and I can encode them in Adobe Media Encoder (however, they're absolutely dreadful in their playback, no matter how I encode them).  NewTek insists I'm the only person in the entire world with this issue.  I have all the updates for my Adobe products in place, but can't figure it out.

Can you confrim that you're running Premiere Pro CS5 (5.0.2) and After Effects CS5 (10.0.1)? Those updates fixed some problems with MPEG-2 indexing.
If you imported these assets before updating, then you'll need to clear the media cache of these index files to force re-indexing.

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