How can I purchase a redemption code for a used Premiere Elements 11?

My wife bought me a used version of Adobe Premiere Elements 11. When I try to enter the redemption code, it says that the code is not valid. How can I purchase another redemption code / serial number? Thanks!

When I went to Best Buy online and searched for Premiere Elements 11 a page came up that shows that program being sold by "marketplace" vendors
http://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&_dynSessConf=1374273800958887 553&id=pcat17071&type=page&ks=960&st=premiere+elements&sc=Global&cp=1&sp=&qp=soldby_facet% 3DSAAS%7ESold+By%7EMarketplace+Seller&list=y&usc=All+Categories&nrp=15&fs=saas&iht=n&seeAl l=
I did not click through to go to any of the vendors, so I don't know if any of them actually sell USED software

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Just a clarification in general:
BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone.
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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40 JourneyEd Reviews - 2.7 Star Rating of Journeyed.com | SiteJabber
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Finally, if you did buy legitimately and directly from Adobe, then we, the user volunteers, still cannot help you in this forum.
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Click on the link below, and after that click on "Still need Help? Contact us."
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How can I purchase a redemption code for a used Premiere Elements 11?

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