How can I re-install Elements 13?

My computer crashed and I need to re-install Elements 13 as a download - no disk. I have the serial #

You can download the trial from : http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
and install it and use the serial#.
Regards,
vaishali

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invalid serial number. I first installed in several years ago, but "something automatically updated it" I have the current serial number, and it isn't working! Please and thank you

Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Bindiya. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Bindiya: Hello! Welcome to Adobe Customer Service.
Nicole Ramirez: thank you for responding.....
Bindiya: Hi Nicole.
Bindiya: I understand that you are unable to activate Photoshop. I will be glad to help you with that.
Nicole Ramirez: ok~~~~
Nicole Ramirez: does my situation make sense?
Bindiya: Yes, please stay online while I check this for you.
Nicole Ramirez: ok..........
Bindiya: Thank you for staying online.
Nicole Ramirez: no problem........
Bindiya: May I have the serial number of your product?
Nicole Ramirez: REMOVED
Bindiya: Thank you for the serial number.
Nicole Ramirez:
Nicole Ramirez: hope to get a increase of a program before the years end. Funds are tight right now.
Bindiya: Please stay online for 2-3 minutes while I check this for you.
Nicole Ramirez: ok........ i am guessing, you are helping more than one guest/customer.
Bindiya: Thank you for your patience.
Bindiya: May I know the exact error you are getting?
Nicole Ramirez: invalid serial number. I know how to NOT use the hyphens and am using the correct numbers.
Nicole Ramirez: so the error is: invalid serial number
Nicole Ramirez: i get two options in the pop up window. I have a serial number for this product OR... I want to try adobe photoshop elements free for 30 days. I have had it i believe about 5 years now.
Bindiya: Nicole, I would like to inform you that Photoshop Elements 6 is an older version and we have not tested on Windows 7. Hence, it might be the reason you are getting invalid serial number.
Bindiya: It is compatible only on Intel Pentium 4, Pentium M, or Intel Centrino 1.3 GHz (or compatible) processor.
Bindiya: The current version is Photoshop Elements 12.0. You can able to upgrade from 6 to 12 at less price.
Nicole Ramirez: do you have a link?
Bindiya: Just to confirm, which link are you referring to?
Bindiya: If you still want to use Photoshop Elements 6, then I would suggest you to visit our forum link. I will provide you with the forum link.
Bindiya: Please click here to see the forum.
Nicole Ramirez: i already did that and they instructed me to come here.
Nicole Ramirez: several knew what i should do....
Nicole Ramirez: anyway, that is what the forum told me to do.
Bindiya: In this case, I would request you to post your query in forum and our expert will contact you back.
Bindiya: The price of upgrade version is US$79.99.
Nicole Ramirez: guess not with no job presently....

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