How can I recover my old account with a new one?

Hi, my hotmail account it was hacked, I can't have acces to my adobe account anymore.
How can I get acces to my old account with a new Adobe ID?
I'm already subscribed to creative cloud and I can't have acces to my account and upgrade my products.
what can I do?

Thanks Romshina
I read the link you send me and thanks, but the thing is that I still can't get into my Adobe Id, because when I try they ask me to reset my password in an email they will send me to my old account and there is the problem, because I don't have acces to that old acount, [email protected]
now this is my new email, because the las one it was hacked and I just can't get back to it.
So I would like to have access to my account and update this new email account, to have acces to my CC account.
Date: Fri, 27 Dec 2013 06:51:15 -0800
From: [email protected]
To: <Removed by Moderator>
Subject: Re: How can I recover my old account with a new one? How can I recover my old account with a new one?
    Re: How can I recover my old account with a new one?
    created by Romsinha in Adobe Creative Cloud - View the full discussion
Hi Guillermo Castellanos,
Please refer the knowledge base article: n-faq.html.
Romit Sinha
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at
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