How can I redeem money given to me by iTunes??

I was given $20 into my account by iTunes after I had purchased iCloud storage and returned it because it was not needed. Whenever I go to buy music or buy an app or anything it just charges to my card and acts as though I do not have any money in my account which is frustrating because I have $20... Someone help please

Click here and ask the iTunes Store staff for assistance.
(102087)

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