How can I reinstall Illustrator CS5

I am working on a 64-bit laptop with Windows 8.1. After downloading the software via Adobe Licensing I unzipped the downloadfile but installing failed. What can I do about this to be succesfull. Herman de Gier.

Do you have a screen shot of the error message that we can use for reference? Product installation could fail because of following concerns :
1) Antivirus software working in the back end that could the installer to interrupt the installation procedure.
2) Some third party services running in the background .
Please make sure that the AV is off and turn of all the Third party services and try again.

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