How can I release (or abort) a download which has stuck at Processing?

I have a music download (which I have been charged for) which has been stuck at Processing for over 10 days.
Unable to cancel or abort from iTune Store. My Music is now locked and unavailable. (VERY frustrating)
Unable to fully open iTune Store as it freezes part way and all I get is the text and boxes with no graphics or interaction
One discussion suggested that my modem may need re-flashing. As it was over 6 years old, I replaced it - but still can't clear the download.

Hi, Philipp,
Thank you very much for your prompt reply and support. The IE icon disappeared immediately after I downloaded MF. I tried to download IE again but without success. In the end all my icons on my start page disappeared, although I do not think this was to do with MF. I had to resort to restoring my lap top to factory settings for the umpteenth time and I have now got IE back but no MF. I will keep your advice and will try again when I am feeling brave enough and have sufficient time to try and download MF again. I am not confident with technical problems and greatly appreciate your help and support.
Kind regards, K.

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