How can I remove a Device PIN from my account?

I sold my Q10. The Buyer is in my contact list and his data is always integrating in my own contact data including the PIN.
How can I unassign the BB PIN from my BBID Account?
Thanks in advance.
Solved!
Go to Solution.

There actually were several steps that should have been conducted before selling it...refer:
Article ID: KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
The on-device WIPE would have taken care of removing the association between that device and your BBID. Then you could simply use that same BBID on a different device, and that person would have no ability to use that same BBID since they would not know the password.
It is possible (a feature!) to have more than one device on a single BBID, but the result is what you are experiencing. So, I believe the only remedy is that the new owner needs to WIPE that device and start over, leaving you with sole control over your BBID.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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