How can I replace a brand new, but malfunctional iPhone 4?
Hey, guys.
I am from Russia, and on our recent trip to Munich, Germany we've bought a new iPhone 4 8gb for my wife at the Apple Store. When we got home in a couple of days, I unboxed it, plugged in and proceed to install iOS6 wirelessly. On the next day we went to the carrier office for a local microSIM, and my wife started to use the phone. But suddenly we've discovered that it won't last even a half of a day: while charged up to 100% overnight, it dropped to 80ish in about two hours, and after dinner break it was already way below 30-40 percent only to discharge completely at 5 or 6 pm.
And all this while every 3G, WiFi, BT, geolocation or even cellular data is turned off. She just made a couple of calls, so all other time it was in standby. I saw this myself in the evening, you can hold it in your hand and literally look how battery percentage drops one by one. Also the phone is getting hot while screen is lit and extremely hot when it charges up.
We don't have an Apple store in our country, so I can't get any official support. I can't contact Russian Apple support by phone, because it redirects me to carriers' support and they can't do anything. I didn't find any e-mail address to write to. I started digging this forum and found similar problems in regard of some kind of a bug in iOS 6, as well as some solutions, none of which were working. For instance, I wiped the phone completely, restoring only contacts from icloud and disabling everything power-consuming I could find. Sadly, it didn't help.
So, I decided to give it to local service for some diagnostics. They ran it and results came back: phone is malfunctional because of some serious internal issues like abnormally increased voltage from the battery, bent microboard, slightly melt components and so on. They said it is beyond repair and is only subject for replacement or disassemble for spare parts. All this with a brand new device.
You can imagine my frustration. We don't have any financial means to travel back again just to replace it, nor can we send it over via postage service. The only reasonable solution would be to transfer it back to Germany with a random friend, but I am not sure if it is possible to make a replacement, becuase I've paid for it with credit card and there is my name on the receipt.
So, the question is, what should I do? Is there any way to replace it without my personal presence in the store; can it be done by someone else? And if not, can a friend just give it back, and they would refund it to my credit card? Also, is it mandatory to return it exactly to the same store, or any store in Europe can take it?
I would really appreciate if someone with a silmilar experience would elaborate on the solution. Thanks in advance!
Thanks very much for your reply! I have a Genius Bar appointment today maybe they can test the phone to see if they can determine whether or not it is defective.
Thanks Again!
CS
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Thanks Again!
CS -
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