How can I report a phone which no longer works?

I have a Converse 1200 which for some time now has been extremely temperamental. It decides whether to let us make or receive a call, we don't!
I have looked on here and on the BT site for a way to report it (it is being charged to our account) and I just want to cancel it and return the phone, as I have acquired a different phone which does work.
The BT report a fault page only seems to deal with line faults, and this is not a problem as the new phone and another work perfectly.
Please can someone advise.
Many thanks

Just call 150 and ask to have it removed from rental
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