How can I reset an iPhone 5s with an active iCloud account?

Hi Team, I work for a mobile company. I have an iPhone 5s that was returned by a client, which an employee didn't do a full wipe on the time of return.  We are trying to resell the phone as an open item. We have tried to reset and restore the phone through the settings but it asks for the password for the apple id which we don't have since the customer is no longer in the store. I have tried different things, I did a normal hard reset by holding the sleep and home button and connecting to iTunes, which it does restore yet but doesn't wipe out the apple id. We still get the apple id on the iPhone 5 due to the find me app that protects your phone from theft. Is there any way to do a hard reset on the iPhone 5 with iOS 8 and do a full wipe without apple id password?

Apple has a procedure that authorized resellers can use to reset Activation Lock. It requires completing a web form, getting management approvals, and submitting it to Apple. Contact your Apple liaison manager.

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