How can i reset an old email , so i can answer my security questions
i am trying to buy music from itunes , and i cant because iam trying to do it on my new macbook air. it says to answer security questions ,which i dont rember . the email that is listed on the bottom of the questions is no longer available . how can i reset the email
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
It isn't possible to change it without correctly answering at least two of the questions.
(88517)
Similar Messages
-
I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question
The reset link will only work for the rescue email address that you currently have on your account. If it's wrong (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to correct your rescue email address for potential future use -
Old email address AND forgot answer to security question
I put down a different b-day (for some stupid reason) as the answer to my security ? and the old email address has expired, so a new password cannot be sent to it ( and obviously, I dont remember the password ). I am definitely who I claim to be... How can I be made whole? Help!
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(85966) -
provide a rescue email . How can I set a rescue email? NOTE: I forgot my security question.thanks
You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
How do you change your rescue email if you have forgotten your security questions?
I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!
You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT5312 What if I can sign into my rescue email and I dont remember my security questions?
Ive Tried everything but I cant seem to change my rescue email and I forgot my security question answers help please it wont let me buy stuff!
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Can't get email to figure out answer to security questions which I can't remember
I keep trying to get the link to having an email sent to me so that I can figure out my security questions for my apple id. But I still have not received one. Also says that I've never signed in using this computer which isn't true. Not even sure why I'm having trouble. Just wanted to purchase an album for my ipod.
No Apple staff here, ever. Only users.
See this: http://appletoolbox.com/2012/07/how-to-change-the-answers-to-the-security-questi ons-for-apple-id/ -
How do I make a rescue email if i have forgotten my security questions?
I dont know my secruity questions and I didnt set a rescue email.
I cannot buy apps as it will not let me.
Please help !To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact
Goto...
Select your help topic = Account and Billing or whatever is relevant to your issue. -
HT5312 How can I reset my rescue email??
How can I reset a rescue email address as I forgot my security question answers nd can not access the email the changes are being sent to
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do I reset my alternative email
I forgot my questions to my Apple ID, so I sent an email to my alternative email. So I went to log on to that email and it's been locked and I can't get on. How do I reset my alternative email?
Imbrooke wrote:
I forgot my questions to my Apple ID, so I sent an email to my alternative email. So I went to log on to that email and it's been locked and I can't get on.
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...
➡ https://iforgot.apple.com/
-
forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support. -
Apparently I have 2 apple IDs, but not on purpose. The first is my former email address used for my iPod Touch. When I later purchased an iPad2, I thought I updated my Apple ID using my new email and new married name. Apparently I created a second. I want to consolidate them using my current email, etc. But I can't remember my old password. I can't do a password reset bcz. it sends the link to my former/deactivated email. Security Qs like d.o.b. don't "match." So, when I use my iPod & it requires my password to carry out certain functions, I'm stuck. Please help! Thx
No.
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
Recover use of the account:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
How can I change an old email adress on my iCloud accout to my new email (the same as on my pc), as long as my Apple ID works on my pc but not on my iPhone?
Br
FinnYou would have to change it back to your old email address in order to turn off "Find My iPhone" on your devices. After you changed it back to your old address and deactivated "Find My iPhone" (activation lock) you could change your Apple ID to your new address again. Now it should wok on all your devices.
-
How can I delete a old email account for my app's on the iPhone 4
How can I delete a old email account from my iPhone 4 so when I go into my app's and download it don't bring up the old account
Hi Shandra,
You have to open iTunes -> click iTunes Store and login with the old email and then logout -> Now login with the new email that you want and connect your iPhone via USB to your computer and synchronize your iPhone with new email.
I hope I've helped.
Maybe you are looking for
-
Hi all, my son has a shuffle which I setup for him downloaded songs ect; it has been working fine. now he got a Touch for X-mas and I set it up for him but it would not take my account info so I had to creat a new one, what i want to do is get all hi
-
Installing 10G R2 on windows XP
Hi I am trying to install 10G R2 on XP, on my D Drive. C drive has 2 valid different Oracle homes. The install goes fine, but when netca tries to create the listener it fails. Even if I add the relevant entries into all listener.ora and SQL.net files
-
I have some classes. 1 base 2 container container is a base. container can contain bases. So container can contain other containers. Now I add a 3rd class 3 system a system is a form of container. it can contain base classes. But in fact a system can
-
5800 XpressMusic will not connect to OviSuite an...
The apps don´t recognize it. On the phone, no USB icon shows up on the taskbar when I activate PC Suite mode. But when I connect or disconnect the cable to the PC, I can hear the "new hardware found" sound - usually more times in a row. It was al
-
Hello All, I have a question in mind. Is it possible to write an Oracle API? It could be any generic function that is going to be used frequently. As I have read, API's are executed much faster than the Stored Procedures. Please do give suggestions i