How can I reset my secrets questions on itunes, cause I don't remember the answers...
I tried to buy a song, but they told me they need to verify the account, cause it was the first time I was buying with my macbook (which isn't true cause I bought songs the night before), and they asked me to answer my secret questions that I answered 5 years ago... so the thing is, I don't remember my answer, and now they blocked my account for 8 hours cause I tried to answers many times...
If you have a rescue email address on your account then you can use that to reset them : http://support.apple.com/kb/HT6170
If you don't have a rescue email address then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset (and if you don't already have a rescue email address) you can then add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570
Similar Messages
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I forgot my Security Question and Security Info email. How can I reset my Secret Question or how can I find what was my Security Info email is?
You won't be able to view and/or change your rescue email address until you can answer your security question(s). If you only have one security question then you should be able to reset it according to http://support.apple.com/kb/HT6170 :
Reset your security questions
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page.
If you have only one security question, you can change the question and answer now.
If you have more than one security question:
Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email ?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you have more than one question then as you can't remember your rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
How can I reset my security questions even when it doesn't give me the option to send the answers to my email??? I honestly dont even remember doing any security questions. This has just now become an issue since it has stop letting me purchases music on my Mac or IPhone.
To Reset Your Security Questions, You will need to call Apple (0800 048 0408) and Reset them, you'll need for verification access to the apple id web page (myappleid.apple.com) and it will ask for a temporary pin and also a iDevice on hand to recieve a code from Apple in order to reset your security questions
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How can I reset my secerity questions for iTunes
How can I reset my security questions on my iTunes account
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
How could I reset my scerity question if I forgot what I put as the answers
How could I reset my scerity question if I forgot what I put as the answers
Hi Kushedout,
Contact iTunes Support to have your Security Questions reset:
By Phone: http://support.apple.com/kb/HT5699?viewlocale=en_US
Or by email: https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
I'm am have trouble with my security question I can't remember my answers and it is not allowing me to make any purchases ,Is there a way to reset the security questions ? Please help ;(
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service -
Please! I need help right away because I really don't want to get rid of $30 bucks boom like that. Is there a way to reset the security questions? Or something.?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do I reset my secret questions? I can't remember them ...
How do I reset my secret questions? I can't remember them ...
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
How can i change my secret question if i forget the answers
Dear Apple community,
Please help
how can i change my secret question or more clearly if i forget the answers to my secret question some how? What is the procedure to get it changed.
ThanksYou need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109738) -
How can I reset my security questions?
In January 2012, I bought an iPod Touch 4th Generation, and used it about a year and a half. During this time, I got quite a few gift cards from family members, but I never really used the money, even though I redeemed it. Due to some misunderstandings, said iPod was lost for about another year and a half, but I was finally able to get it back a few days ago. However, during the time it went missing, I had logged into iTunes on my computer to update some information, including my email address. Since I hadn't used it for so much time, when I logged into iTunes on the iPod, it was still displaying the old email, so I logged in again. But when I try to buy something with the unused money from the giftcards, it asks me to answer the security questions. Here's the deal: I don't remember the answers [matter of fact, I don't remember setting them up in the first place] and I also hadn't set up a recovery account, and it's not like I can check to see if I saved the info anywhere, since the computer I was using at that time died out shortly after I lost said iPod. Is there anything I can do to reset my security questions? And even if I have to contact customer service, is there anything I can do to prove my identity?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT5312 How can I reset my security questions if I don't have a rescue email address
How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help
Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.
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TS1424 I forgot the security/questions, How can I reset my security questions?
I need a small help please. How can I reset my security/question because I forgot the answers.
But still I know my Apple ID's password and I can access to my ID.
Please there is anyone can help me?
Thanks
HanaHi Niel,
Thanks a lot for your considering my email.
But when I creat the my Apple ID first time I did not put any email the Rescue Email Address I keep it empty.
What I should do now to reset my security questions?
Please I need urgent help or advise.
Thanks
Hana -
How can I reset my security questions so I can buy an app?
How can I reset my security question so I van buy an app because I am using for the first time my credit card to buy an app and I can't remember some answears .I have made my Apple id 2 years
AgoYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101674) -
How can i reset my security questions and there is no reset my questions below it any help plz
how can i reset my security questions and there is no reset my questions below it
any help plzYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101110) -
How can I reset my security questions. There's no reset option
how can I reset my security questions. There's no reset option
If you didn't previously set up a rescue email address and have forgotten more than one of the answers, you can't do this on your own. Contact Apple either through the link in that article or by phoning them.
(76560)
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