How can I reset password in email application

I'm helping an elderly neighbour (I'm elderly myself) with an email problem on his Mac (I don't know which one, but this is a pure S/W problem).
When he starts his system, he eventually gets a prompt for his SMPT password. Nothing works. He can signon to the BT Yahoo! webmail, using the email address/password, so we know his password is correct. We changed the password, and the webmail still worked (with the new password), but the built-in email client (eagle on stamp icon) still rejects his password, even when it prompts him to enter it.
I tried his POP/SMTP credentials in the Outlook on my Window7 system, and I can both send/receive mail. So there seems to be nothing wrong at the SMTP server.
How would I go about resetting his POP/SMTP details in the "eagle" application?
Somewhere along the line, he started seeing a "KeyChain" application appearing. This also asked him for a password, but he has no idea what to enter. He's tried every conceivable password (and I tried a null password, in case none had ever been set). I've seen the application work just once (perhaps my blank password worked?) but I've not found my way back into it.

I couldn't find any Email settings in System Preferences, but I was somewhat leery about deleting the account anyway, as I don't know if the newly created account could be associated with the old Inbox. So I archived the inbox. Then I decided to look at the existing Email account settings before deleting the account.
I found there was no outbound SMTP server defined (which may not have mattered, since it is the same as the inbound POP server, but I added the explicit IP name anyway. Nor was a password defined for the outbound server, so I added it.
At this point, all the pending outbound email got sent, and everything else had gone back to normal.
This seems an unsatisfactory outcome, as I'm sure that Fred would never have found his way into the email settings. Not in a million years. But I won't look this gift horse in the mouth.

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You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
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HT5312 How can I reset my rescue email??

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The Three Best Alternatives for Security Questions and Rescue Mail
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Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 HOW CAN I RESET MY RESCUE EMAIL ADDRESS??

HOW CAN I RESET MY RESCUE EMAIL ADDRESS??

If you know the answers to your security questions then the steps half-way down the page that you posted from should let you reset edit it.
If you can't remember your answers then you won't be able to edit your rescue email address, and you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use those steps on the page that you posted from to edit/add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

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do not have access to old iTunes email how can I reset password

Go here to get started - https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
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You need to contact Apple. Click here, phone them, and ask for the Account Security team.
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I have been having connectivity problems and worked with Comcast last night to try and resolve.They internally somehow re-set everything in my computer, now it wants my secured network password.
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Before resetting the password you can try to retreive the saved password...
Follow this link

HT5312 The problem I am having is remembering my rescue email address. How can I reset my rescue email address? Help Pleasee?

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i have tried to call but all of them are closed and i am not educated to much about this crap i dont know what to do! i dont think i used a rescue email but im not sure cause i do not know my security question answers and i have called all the numbers but all of them are close thats why i said they need to be open 24/7

HT4798 My password for the apple Id is somehow incorrect. But I try the same password on my iPhone App Store. How can I reset password using apple id?

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HELP HELP HELP

Hi Davehov,
What iOS is the phone running? If it is iOS 7, then as ramzee209 indicated, you must contact the seller to get any further.
If it is running an earlier iOS, you can hook it up to the computer where you iTunes library is located, and restore it:
Place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
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