How can i reset security questions?

Howdie,
I have money on my itunes card that i cannot redeem.  Store tells me that I have never used this computer to make a purchase before, and that I will have to answer security questions.  Then it provides me with security questions that I never chose (believe me, I never told Itunes to ask me about my first job).  I feel screwed, and support started a ticket for me, then dropped the issue and won't reply.
I tried to reset questions using the back-up email method, but I could never get any prompts to reset the questions.
Any help you might have would be appreciated. 

Click here, phone Apple, and ask for the Account Security team.
(80279)

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