How can I resolve trial downloads?
I joined Adobe Creative Cloud yesterday. I own Creative Suite CS4 which I purchased from Adobe. I was approved for the 29 dollars a month. My downloads went fine except I have the trial products.
How can I resolve this?
Thanks,
Renee
Hi Renee,
When you say you have the trial products I wasn't quite sure what you meant?
Are all your CS6 products launching in trial mode?
Please install the latest version of the Adobe Application Manager from here:
Windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac OS
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
After installing that you might need to convert the trials to be licensed as part of your Creative Cloud membership using the "License This Software" option shown here:
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
If you are still having difficulties after going through these or this is not quite what you meant please follow up
Thanks,
-Dave
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